Delivery - Frequently asked questions
We want to look after our customers, so our reward to you is free delivery to any address in Australia including Norfolk Islands and even Antartica when you purchase a carton (12 bottles) of our Premium Wine including mixed cartons.
Customers who order less than 12-bottles from our Premium Range or wines from our Domenico’s or Riverblock range will be charged according to the delivery address.
Our courier delivery timings are listed below. Please note: In regional areas, sometimes it might take longer to deliver than mentioned depending on the location.
WA Metro – 2 to 3 business days
WA Regional – 3 to 5 business days
NSW Metro – 5 to 7 business days
NSW Regional – 7 business days
Victoria Metro – 5 to 7 business days
Victoria Regional – 7 business days
Queensland Metro – 7 to 10 business days
Queensland Regional – 7 to 10 business days
SA Metro – 5 to 7 business days
SA Regional – around 7 business days
Tasmania Metro – 5 to 7 business days
Tasmania Regional – 7 to 10 business days
NT Metro – 7 to 10 business days
NT Regional – 10 to 15 business days depending on the location
Orders for International delivery will be charged at a reduced rate to allow for a GST-free associated sale outside of Australia. To allow for this, wine will be charged at 80% of the usual price.
Premium Range orders of multiples of 12 are delivered Free of Charge (FOC). This included mixed cartons, so you can have different types of wine as long as it’s in a multiple of 12. If a customer was to order 18 Premium, the first 12 bottles would be sent FOC and the additional 6 bottles would be subject to our usual delivery fee.
The Riverblock, House 2 litre wines or orders of Premium range that do not meet the above FOC requirements, are charged at standard shipping and packaging fee applicable to the delivery address postcode
The Total number of House Wines ordered must be a multiple of 6 (ie 6, 12, 18 etc). A customer is able to order 3 different House wines as long as the total number of wines is a multiple of 6.
To find out how much the freight cost will be to deliver to your postcode, you can use the shipping calculator at checkout, remember you must have items in your cart to access this calculator. Alternatively, you can view our freights costs table.
After ordering online, you will receive an email confirmation containing your order details (provided you have provided us with a valid email address).
We will then attempt to deliver your order via our courier. Depending on your location within Australia, the delivery time will vary between 2-15 days depending on how remote the delivery address is. In outlying, flood-affected areas or during heat waves, the delivery may take a little longer.
Wine is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door, however in rural or remote areas the delivery will be left at the nearest Australia Post office or freight depot.
A signature is required on all of our wine deliveries. If the recipient is not available at the time of delivery the courier will leave a note for later collection by you from the nearest local Post Office.
The person collecting the wines from the Post Office must be 18 years or over and be able to present identification corresponding to the name of the consignee.
If the order is not collected within 10 working days, it will be returned to Pinelli Estate Wines and no refund will be available.
Pinelli Estate Wines will not deliver wines to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID.
If the recipient is unable to produce appropriate ID then the delivery driver will be unable to leave the wine.
Please check your order carefully before submitting. Pinelli Estate Wines cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and/or the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges will be applied to a request for re-delivery.
If the address is incorrect and the delivery is refused or unable to be completed and the customer chooses no re-delivery then a handling charge and all applicable freight charges will be deducted from any refund made.
To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.
Should you realise that you provided the wrong address just after ordering, please contact us immediately and we will do our best to resolve the situation.
Pinelli Estate Wines will not deliver wine under any circumstances to any of the following Dry Area Locations:
Aurukun Postcode – 4871
Bamaga Postcode – 4876
Cherbourg Postcode – 4605
Doomadgee Postcode – 4830
Hope Vale Postcode – 4895
Injinoo Postcode – 4876
Kowanyama Postcode – 4871
Lockhart Postcode – 4871
Mapoon Postcode – 4874
Mornington Island Postcode – 4871
Napranum Postcode – 4874
New Mapoon Postcode – 4876
Palm Island Postcode – 4816
Pormpuraaw Postcode – 4871
Seisia Postcode – 4876
Umagico Postcode – 4876
Woorabinda Postcode – 4713
Wujal Wujal Postcode – 4895
Yarrabah Postcode – 4871
We are licensed to sell wine both within and outside of Australia. However, some countries restrict or prohibit the import of alcohol. If this is the case, your order will be cancelled and refunded immediately. Please note that, if applicable, all import duties, taxes and/or fees are payable by the recipient.
In the very rare event that your wine is damaged prior to being received by you, we will be notified of the breakage and contact you to offer to refund for the full cost of the damaged wine plus a pro-rata refund for the freight. Alternatively, we can offer a credit towards your next purchase instead.
Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.