Pinelli Wines Western Australia | Swan Valley Winery | Premium Red Wine | Premium White Wine | Port | Rose | Sweet Wines | Fortifieds | House Wines

We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it.  We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…

1. How to Order
2. Payment Methods
3. Delivery Charges and Time Frames.
4. Security Measures
5. Returns Policy
6. Product and Service Guarantees
7. Privacy Information
8. How we can be Contacted

How to Order

To place an order on this web site is a simple manner of browsing our wines until you find what you are looking for.  If a wine can be purchased, an "Add to Cart" or "Purchase Button" will appear next to the product.  By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.

Payment Methods we Accept

You have several options on how you can pay for your purchase.  They include

Credit Card:
We accept Visa Card and Master Card.  We accept these details via our SECURE order page.

Direct Deposit:
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase.  We will then await confirmation that your payment has been made before shipping your order.

Account:
For our regular business clients (restaurants and cafes)we offer account as a payment option.  You will be prompted for your account number or enter your businesses name.  If you would like to set up an account please contact us.

Delivery Charges and Time Frames

Delivery Charges
Our delivery charges are based on the amount, volume and value of you purchase as well as your delivery destination and preferred delivery method.  Your delivery charges are calculated and shown to you at the checkout stage of your purchase.

Perth: Free Delivery for orders over $150.00 in value or $6.00 per carton
Note: 6x2 litre wines = 1 carton or 12 x 750ml = 1 carton

Australia Wide: Freight will be calculated at the checkout based on your postcode.

Part Carton Orders

Freight rate also depend on the number of bottles ordered and rates will vary according to the number of bottles ordered.  Part cartons will incur additional packaging charges which will be show at the checkout.  The breakdown is as follows.
1 bottle
2 bottle
3 bottle
6 bottles (incurs packaging)
4-12 bottles (carton price)

Note: 2 Litre Bottles: Must be ordered in multiples of 6 (Mixed Cartons Acceptable) 

Delivery Time Frames
Our delivery turn around time ranges from 1 day to 7 days depending on your location.  We process orders Monday to Friday and endeavour to ship the same day or the following day from when we receive your order. 

Security Measures

We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.  Please visit our security page to read more about how to tell when it is safe to enter your payment details.

Returns Policy

Due to the nature of the product we supply, we only provide returns in limited situations where there was a problem with the product at the time it was delivered to you.  We need to be notified of this within 3 days of your purchase arriving so we can arrange a replacement product or a refund.

Breakages

Our wines are shipped with Australia Post.  In the even of a breakage, Australia Post will notify Pinelli Wines and we will reimburse the purchase cost to you account for the items broken or send you replacement items as advised by you.

You must also notify us within 2 days of recieving the items of any breakages via email.

Incorrect Items

If we have packaged your order incorrectly by sending the wrong item, e.g. a Shiraz instead of a Cabernet or if there is any other problem please contact us immediately to arrange pickup of your purchase.

Privacy Information

We have a comprehensive online privacy policy that is explained on another page.  Please view our Privacy Policy Here.

How we can be contacted

We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Our full contact details including postal/physical address phone, fax and email addresses can be found on the contact page.

                           Go to the Contact Page >>